Shipping Policy

At A Purrfect Mattress, we’re committed to delivering your mattress quickly, safely, and with care. Every order is carefully packed and shipped using reliable carriers to ensure a smooth delivery experience. Our shipping process is designed to be efficient and hassle-free—because your comfort shouldn’t have to wait.

Order Processing Time

All orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time & Delivery Estimates

Once processed, orders are shipped via our Free Shipping method and typically arrive within:

  • Transit Time: 3 to 5 business days
  • Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary based on your location and carrier delays beyond our control (e.g., weather, high shipping volume, etc.).

Shipping Location

We currently only ship within the United States. At this time, we do not offer international shipping.

Shipping Charges

We proudly offer Free Shipping on all orders. No additional fees are applied at checkout for standard delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor your package’s journey directly with the carrier.

If you haven’t received a tracking email within 2 business days of placing your order, please contact us.

Delivery Issues or Delays

If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can assist in locating your shipment.

Damaged Packages

If your order arrives damaged, please follow the steps below:

  • Take clear photos of the damaged item and the packaging
  • Contact our customer service team within 7 days of delivery
  • Send the photos along with your order number to:
    [email protected]

Without photographic proof of damage, we may not be able to offer a refund, replacement, or store credit.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing an order. We are not responsible for orders shipped to incorrectly provided addresses. If your order has not yet shipped and you need to make a correction, contact us immediately.

Contact Information

If you have any questions or concerns regarding shipping, feel free to reach out to us:

A Purrfect Mattress
Website: https://apurrfectmattress.com/
Phone: +1 (941) 391-6364
Email: [email protected]

Business Address: 2200 Kings Hwy M3,Port Charlotte, FL 33980,United States

Customer Support Hours: Monday-Saturday: 10:00 AM–6 :00 PM (PST)
Response Time: Our customer support team responds to all inquiries within 24 hours.