Refund & Returns Policy
At A Purrfect Mattress, our mission is to provide high-quality mattresses backed by dependable service and customer care. Your satisfaction matters to us, and we want you to feel confident and comfortable with every purchase. If for any reason your order does not meet your expectations, our return and refund process is designed to be simple, clear, and stress-free—because your shopping experience should always feel effortless and worry-free.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused and in original condition
- Returned in original packaging, including all parts, manuals, and accessories
- Proof of purchase must be provided
If you accidentally placed a wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-days window.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
A prepaid return shipping label is included for eligible returns that meet our return criteria. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund.
To return an item:
- Repack the item securely in its original packaging.
- Attach the prepaid return label to the outside of the package.
- Drop off the package at the nearest shipping carrier location listed on the label.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged or defective, we’re here to help. Please follow the steps below:
- Take clear photos of the damaged or defective item(s)
- Contact our customer service within 7 days of delivery
- Email the photos along with your order details to:
[email protected]
Claims submitted after 7 days of delivery or without photo evidence may not be eligible for a refund, replacement, or store credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.r.
Shipping Information
- Processing Time: 0–2 business days
- Transit Time: 3–5 business days
- Total Delivery Time: 3 -7 business days
- Order Cut-Off Time: 05:00 PM
- Shipping Method: Free Shipping
- Shipping Region: United States only
Contact Information
If you have any questions regarding your return or need assistance, please contact us:
A Purrfect Mattress
Website: https://apurrfectmattress.com/
Phone: +1 (941) 391-6364
Email: [email protected]
Business Address: 2200 Kings Hwy M3,Port Charlotte, FL 33980,United States
Customer Support Hours: Monday-Saturday: 10:00 AM–6 :00 PM (PST)
Response Time: Our customer support team responds to all inquiries within 24 hours.