He was very 'kind' to me
I purchased a futon as I am disabled. I needed something that visitors and family could sleep on. I explained my financial situation to him and he was very 'kind' to me in that area.
He uses a separate delivery company and even though I purchased it in the afternoon they delivered it that night. I slept on it about a month, later as my daughter and her boyfriend came for a visit and my bed is bigger. I didn't sleep very well. I called and asked him about it as I thought maybe I didn't get the right mattress. He told me to come by, test all the mattresses and if I found one that felt better he would exchange it for me. I didn't find one but just the fact that he was so willing to do this for me, more than a month after purchase and be soooo nice about it was incredible.
These days you rarely get this from a purchaser, it's "too bad too sad". You had your time to bring it back and that's it. I will definitely be going back to Mr. DiDio for any more bedding purchases I need. Oh, by the way, my daughters boyfriend flipped the futon mattress and I slept much better.